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QuoteScreen BR - Quote Button Disappears Once We Save The Activity (Doc ID 2465100.1)

Last updated on FEBRUARY 25, 2019

Applies to:

Oracle Insurance Policy Administration J2EE - Version 11.1.0.2 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.0.2 version, General

ACTUAL BEHAVIOR
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When we have a transaction that has the QuoteScreen BR attached, once I save the transaction and re-open, the Quote button is no longer available. The Ok and Cancel buttons are.

EXPECTED BEHAVIOR
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Expected behavior is for the Quote button to remain available until the transaction is processed. I should be able to save the transaction as many times as possible and as long as it's pending, re-open and re-quote.

STEPS
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The issue can be reproduced at will with the following steps:
-Attach the QuoteScreen BR to a transaction
-Pull up a policy and the transaction that the QuoteScreen BR is attached to
-Hit the OK button to save the transaction
-Open up the now pending transaction and notice that the Quote button is not showing


BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, This prohibits us from quoting once the transaction was saved - the user will now have to delete the transaction and open a new transaction if they needed to quote again after it was saved. This is not acceptable to the client.

Cause

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In this Document
Symptoms
Cause
Solution
References


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