Event and Item Level Adjustments for Paid Bills Not Working as Expected (Doc ID 2465546.1)

Last updated on MARCH 28, 2023

Applies to:

Symptoms

On all versions of Oracle Communications Billing and Revenue Management (BRM), the default out of box behavior does not support the "PaymentDeallocation" feature at item and event adjustment. 

Consider a business requirement:

End customers cannot wait until receiving next payment to allocate the adjustment. Once a paid bill (at any level) is adjusted, the end customer is able to ask for a refund (for the amount they overpaid).  Based on this, the "PaymentDeallocation" feature needs to be extended to item and event level adjustments.

• Item: For Item adjustment, need the adjustment to be allocated and also de-allocate the payment made to the bill for the same amount.
• Event: For Event adjustment, need the adjustment to be allocated and also de-allocate the payment made to the bill for the same amount.

STEPS

The issue can be reproduced at will with the following steps:

1. Enable the parameter BillPaymentDeallocation
2. Create an account on Aug 17, bill in progress  = $33 
3. Pvt to Sept 17 and run billing, bill = $66 
4. Do partial payment of $46 from payment tool, and account balance = $20 
5. Do item adjustment for $20 for one of the bill items.  Adjustment amount will be remain as unallocated.

Cause

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