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Get Garbled Character Displayed on Some Scanned PDF File In AutoVue Even After 21.0.1.6 (Doc ID 2466560.1)

Last updated on FEBRUARY 23, 2019

Applies to:

Oracle Autovue for Agile Product Lifecycle Management - Version 21.0.1 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
Get garbled character displayed on some scanned PDF File. 
AutoVue server is installed in Windows Server 2012 R2.

FACT
1. This issue is similar to below document but issue still occurs even after applying 21.0.1.6 (RUP6)
 OCR Characters Displayed on Top of Scanned Image When Viewing PDF File From AutoVue (Doc ID 2441928.1)
2. Font of the pdf is MS-Gothic
3. This issue does not occur when AutoVue is installed on Windows Server 2008, or Linux OS

STEPS
The issue can be reproduced at will with the following steps:
1. Start AutoVue
2. Display sample.pdf

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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