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Integrating Oracle Utilities Customer Cloud Service (OUCCS) with Oracle Field Service Cloud (OFSC) (Doc ID 2467399.1)

Last updated on APRIL 01, 2021

Applies to:

Oracle Utilities Customer to Meter Base - Version 2.8.0.0.0 and later
Oracle Utilities Customer Cloud Service - Version 21A and later
Information in this document applies to any platform.

Purpose

Updated March 31, 2021 for Release 21A

This integration provides a unified solution for Field Work where utilities can use the capabilities of Oracle Utilities Customer Cloud Service and Oracle Field Service Cloud using the Oracle Integration Cloud.

The details in this article apply to:

Oracle Utilities Customer To Meter - v2.8.0.0.0 and higher (on-premise)
Oracle Utilities Customer Cloud Service – 21A or higher
Oracle Integration Cloud (OIC) - Version 21.1.2.0.0 and higher
Oracle Field Service Cloud – 21A or higher

Scope

Oracle Utilities Customer Cloud Service Integration to Oracle Field Service Cloud integration supports the following business processes:

Details

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In this Document
Purpose
Scope
Details

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