Oracle Utilities Customer Cloud Service (CCS) Integration to Oracle Field Service Cloud (OFSC) (Doc ID 2467399.1)

Last updated on APRIL 17, 2025

Applies to:

Purpose

This integration provides a unified solution for Field Work where utilities can use the capabilities of Oracle Utilities Customer Cloud Service and Oracle Field Service Cloud using the Oracle Integration Cloud.

The details in this article apply to:

Oracle Utilities Customer To Meter - v2.9.0.0.0 and higher (on-premises)
Oracle Utilities Customer Cloud Service – 24B or higher
Oracle Integration Cloud (OIC) - Version 24.06 and higher
Oracle Field Service Cloud – 22D or higher

Scope

Oracle Utilities Customer Cloud Service Integration to Oracle Field Service Cloud integration supports the following business processes:

• Activity Creation/Update/Cancellation from CCS to OFSC
• Interim status updates from CCS to OFSC
• Appointment booking from CCS to OFSC
• Related pick up orders from OFSC to CCS
• Device verification from OFSC to CCS
• Activity Completion/Cancellation from OFSC to CCS
• Unrelated pick up orders from OFSC to CCS using Service point Query
• Admin data synchronization from CCS to OFSC

Details

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