'Data Entry Error :' appears in the surround when trying to open CRFs. (Doc ID 2468025.1)

Last updated on JULY 01, 2024

Applies to:

Oracle Clinical Remote Data Capture Option - Version 5.1.0 and later
Information in this document applies to any platform.

Symptoms

1)
RDC Onsite : Unable to open Data Entry windows.

2)
Following error appears in the surround in a 'Patient Casebooks' pop up window : 'Data Entry Error : '

i.e.

3)
Following error stack (simplified) appears in the 'OpaServer1-de_1.log' on the application server :

[2018-11-01T04:42:21.137-06:00] [OpaServer1] [ERROR] [] [oracle.pharma.rdc.de.servlet.InitController] [tid: [ACTIVE].ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid: <ECID>:-8000-0000000000002efb,0] [APP: olsardc#5.1.0.14.2-b1] [3715940505] [generic] Session Id: jsSTbhYJJ6f32SX0dLvWTn51GMLlB5q1vWjPLVcsJXy3Jf7FVzyK!406402010!1541068884805[[
oracle.pharma.rdc.de.exception.FailedOperationException: Error in DCAPI Module.
   at oracle.pharma.rdc.de.util.DcapiManager.getDcapi(DcapiManager.java:269)
   at oracle.pharma.rdc.de.servlet.InitController.doPost(InitController.java:568)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
   at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
   .
    .
    .
   at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1490)
   at weblogic.work.ExecuteThread.execute(ExecuteThread.java:256)
   at weblogic.work.ExecuteThread.run(ExecuteThread.java:221)
Caused by: oracle.pharma.oc.dcapi.DataCaptureEngineException: Failed to read message from Dcapi Engine
   at oracle.pharma.oc.dcapi.impl.DcapiMessenger.receiveData(DcapiMessenger.java:164)
   at oracle.pharma.oc.dcapi.impl.DcapiMessenger.sendAndReceiveMessage(DcapiMessenger.java:297)
   at oracle.pharma.oc.dcapi.impl.DcapiSocket.connect(DcapiSocket.java:184)
   at oracle.pharma.rdc.de.util.DcapiManager.getDcapi(DcapiManager.java:210)
   ... 78 more
Caused by: oracle.pharma.oc.dcapi.DataCaptureEngineException: 8ConnectOCL - -1:Internal Error: ORA-01017: invalid username/password; logon denied

.
   at oracle.pharma.oc.dcapi.impl.DcapiMessenger.receiveData(DcapiMessenger.java:157)
   ... 81 more

]]

and if debug is enabled then a similar error is captured in the debug files i.e.

----------------------------------------------
DcapiExec_rdctrainee2_2018Oct12170748755.dbg :
----------------------------------------------
Fri Oct 12 17:07:48.891 2018 : Inside CallDcapiMethod, Function name is: Connect
Fri Oct 12 17:07:48.891 2018 : Reset closed flag to 0
Fri Oct 12 17:07:50.782 2018 : Function Connect returns 8 ConnectOCL - -1:Internal Error: ORA-01017: invalid username/password; logon denied


----------------------------------------------
DcapiHtml_rdctrainee2_2018Oct12170748755.dbg :
----------------------------------------------

Fri Oct 12 17:07:50.782 2018 :      Function ConnectOCL returned error -1:Internal Error: ORA-01017: invalid username/password; logon denied

of type 0.
Fri Oct 12 17:07:50.782 2018 : ---- End of validate_pdf_dcapi_call, PdfDcapiFailure is 1, PdfDcapiWarning is 0
Fri Oct 12 17:07:50.782 2018 : ---- In handle_pdf_dcapi_status ..., PdfDcapiFailure is 1, PdfDcapiWarning is 0, PdfDcapiReturnDiscrep is 0, DcapiRedisplayVal is 0
Fri Oct 12 17:07:50.782 2018 :      In handle_pdf_dcapi_status combinedresponsestring is 8 ConnectOCL - -1:Internal Error: ORA-01017: invalid username/password; logon denied

Changes

Cause

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In this Document

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'Data Entry Error :' appears in the surround when trying to open CRFs. (Doc ID 2468025.1)

Applies to:

Symptoms

Changes

Cause

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