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Auto Schedule Later is Sometimes Getting Unchecked When Routing a Case - Why? (Doc ID 2468571.1)

Last updated on DECEMBER 05, 2019

Applies to:

Oracle Argus Safety - Version 8.1.2 and later
Information in this document applies to any platform.

Goal

When a case is routed from one workflow state to another e.g.

It is being correctly locked as part of the routing configuration (Note: This is set via [Argus Console] - [System Configuration] - [Workflow] - Workflow [Rules] where 'Lock on Case Route' is selected for this routing step e.g.



This is not happening on some cases, rather the auto schedule later checkbox is getting unchecked.



However if locking the case without routing it, the checkbox remains checked and reports gets scheduled correctly.

What is reason / root cause for this ?
 

Solution

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In this Document
Goal
Solution


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