Connection Issues When Posting Multiple Comments in Billing Care (Doc ID 2468663.1)

Last updated on FEBRUARY 10, 2024

Applies to:

Symptoms

On Oracle Communications Billing and Revenue Management (BRM), when posting multiple comments/notes (more than 6 to 8 times), the users experiences connection issues.  After that, users are not able to log in or use Billing Care (BC).

To resolve this issue, one has to restart WebLogic Server (WLS).
 
ERROR

STEPS

The issue can be reproduced at will with the following steps:

1. Open an account from BC
2. Post a payment to an account
3. Under Newsfeed, click on Payment
4. In Payment Details Page, post a comment
5. Repeat Step 4 six to eight times
6. After adding comment for more than six time, once can see connection issues.

Cause

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