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Factories Not Recognizing Installed Printers (Doc ID 2469322.1)

Last updated on FEBRUARY 26, 2019

Applies to:

Oracle Documaker - Version 12.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.6 version, Enterprise Edition

ACTUAL BEHAVIOR
---------------
Factories not recognizing installed printers.

After restarting factory services, it should recognize the printer and insert rows into PRTPHYS, PRTPHYCFGS, and PRTLOGICS tables for that printer. It is not doing so.


EXPECTED BEHAVIOR
-----------------------
Printers should be available for printing.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Restart factory services.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, without the printer being recognized, we cannot set up a batch to print to it.
.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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