Microsoft Project Error Message When Importing XER: "The products we found in your account can't be used to activate Project."
(Doc ID 2469916.1)
Last updated on APRIL 06, 2020
Applies to:Primavera P6 Professional Project Management - Version 7.0 2.0 and later
Information in this document applies to any platform.
When attempting to Import XER, the following error occurs:
The products we found in your account can't be used to activate Project.
The issue can be reproduced at will with the following steps:
- Sign in to P6 Pro Client.
- Select File, Import, Primavera XER.
- Microsoft Project message box appears with error statement.
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