My Oracle Support Banner

BCC "Preview Users" Attempts To Retrieve And List All External Storefront Users Instead of Preview Storefront Users (Doc ID 2471093.1)

Last updated on JANUARY 10, 2020

Applies to:

Oracle Commerce Platform - Version 11.1 and later
Information in this document applies to any platform.


When attempting to view the Preview Users list on BCC this results in Stuck threads on the server instance.

When investigating this feature, the customer identified that the operation tries to retrieve all Storefront users of the Production site Storefront, instead of the Preview Storefront,
which is a massive amount of data and that process takes time impacting the whole environment.




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.