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Error:" Authorization for UCM is required" When Trying to Open a File in AutoVue from WebCenter version 12.x (Doc ID 2471883.1)

Last updated on FEBRUARY 22, 2019

Applies to:

Oracle AutoVue VueLink Integration - Version 20.1.0 and later
Information in this document applies to any platform.

Symptoms

AutoVue Client Server is integrated with Oracle WebCenter using Oracle Vuelink which is deployed in WebLogic Application Server. When selecting "View in AutoVue" from WebCenter an "Authorization Information" dialog window appears with the message "Authorization for UCM is required" asking for the Username and Password. Even after entering the proper credentials the credentials dialog will still display over and over again. The following product versions are used:


1.AutoVue version = 21.0.1 Client Build 10299: 2018-03-14, Server Build 10299: 2018-03-14
2.WebCenter ( UCM ) version = 12.2.1.3.0-2017-07-27 02:42:33Z-r155611 (Build:7.3.5.186)
3.VueLink for WebCenter (UCM) version = 20.1.0, Build = 7998, Build Date = 2011-11-25
4.WebLogic = version 12.2.1.3.0


Errors:

"Authorization for UCM is required "


Steps To Reproduce:


The issue can be reproduced at will with the following steps:
Attempt to open a file in AutoVue from UCM, the above login prompt shows up

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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