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C2M - Activity Completion Alg D1-DISCONDVC (Disconnect Device) Assumes The Type Of Work Done (Doc ID 2475009.1)

Last updated on FEBRUARY 20, 2019

Applies to:

Oracle Utilities Customer to Meter Base - Version 2.6.0.1.0 and later
Oracle Utilities Meter Data Management - Version 2.2.0.2.0 and later
Oracle Utilities Service Order Management - Version 2.2.0.2.0 and later
Information in this document applies to any platform.

Symptoms

In a Cut For Non Pay scenario, the field crew can "disconnect" a customer in two ways:

a.) turn off meter, leave SP connected to source
b.) leave meter on, disconnect SP from source

However, the Field Task Type > Completion Event "Disconnect Device - Field Work Completion", uses algorithm D1-DISCONDVC, which handles (b.) from above, but makes no attempt to handle (a.). It simply transitions the IE to the BO status where state condition = D1DC (i.e. disconnected).

Cause

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In this Document
Symptoms
Cause
Solution
References


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