C2M - Activity Completion Alg D1-DISCONDVC (Disconnect Device) Assumes The Type Of Work Done
(Doc ID 2475009.1)
Last updated on FEBRUARY 20, 2019
Applies to:
Oracle Utilities Customer to Meter Base - Version 2.6.0.1.0 and laterOracle Utilities Meter Data Management - Version 2.2.0.2.0 and later
Oracle Utilities Service Order Management - Version 2.2.0.2.0 and later
Information in this document applies to any platform.
Symptoms
In a Cut For Non Pay scenario, the field crew can "disconnect" a customer in two ways:
a.) turn off meter, leave SP connected to source
b.) leave meter on, disconnect SP from source
However, the Field Task Type > Completion Event "Disconnect Device - Field Work Completion", uses algorithm D1-DISCONDVC, which handles (b.) from above, but makes no attempt to handle (a.). It simply transitions the IE to the BO status where state condition = D1DC (i.e. disconnected).
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |