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Agile Email Notification Hits Error "550 5.7.1 Unable to relay" (Doc ID 2475414.1)

Last updated on JULY 26, 2021

Applies to:

Oracle Agile PLM Framework - Version 9.3.6.0 and later
Information in this document applies to any platform.

Goal

ACTUAL BEHAVIOR
Cannot send email notification to another email server such as hotmail.

FACT
Mail server is Exchange 2010

ERROR
After enabled -Dmail.debug=true , Agile logs detailed error trace with following.

DEBUG SMTP: Found extension "SIZE", arg ""
DEBUG SMTP: Found extension "PIPELINING", arg ""
DEBUG SMTP: Found extension "DSN", arg ""
DEBUG SMTP: Found extension "ENHANCEDSTATUSCODES", arg ""
DEBUG SMTP: Found extension "STARTTLS", arg ""
DEBUG SMTP: Found extension "X-ANONYMOUSTLS", arg ""
DEBUG SMTP: Found extension "AUTH", arg "NTLM"
DEBUG SMTP: Found extension "X-EXPS", arg "GSSAPI NTLM"
DEBUG SMTP: Found extension "8BITMIME", arg ""
DEBUG SMTP: Found extension "BINARYMIME", arg ""
DEBUG SMTP: Found extension "CHUNKING", arg ""
DEBUG SMTP: Found extension "XEXCH50", arg ""
DEBUG SMTP: Found extension "XRDST", arg ""
DEBUG SMTP: Found extension "XSHADOW", arg ""
DEBUG SMTP: use8bit false
MAIL FROM:<yyyyyyyyy@yyyyyyy.yyy>
250 2.1.0 Sender OK
RCPT TO:<xxxxxxxxx@xxx.xxx>
550 5.7.1 Unable to relay
DEBUG SMTP: Invalid Addresses
DEBUG SMTP:   "Administrator admin (admin)" <xxxxxxxxx@xxx.xxx>
DEBUG SMTP: Sending failed because of invalid destination addresses
RSET
250 2.0.0 Resetting
DEBUG SMTP: MessagingException while sending, THROW:
javax.mail.SendFailedException: Invalid Addresses;
 nested exception is:
 com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay


STEPS
The issue can be reproduced at will with the following steps:
1. Send email notification through Agile
 

Solution

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In this Document
Goal
Solution
References


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