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Null Pointer Exception Error While Processing a Claim (Doc ID 2475626.1)

Last updated on APRIL 01, 2019

Applies to:

Oracle Health Insurance Claims Adjudication - Version 3.18.2.0.0 and later
Information in this document applies to any platform.

Symptoms

Unable to process a claim after upgrade to 3.18.2.0.0; the following error is thrown.  Disabling all the dynamic checks did not solve or help the situation.

ERROR
-----------------------
GEN-PROC-ERR

2018-10-11 17:37:15,670 [ [ACTIVE] ExecuteThread: '24' for queue: 'weblogic.kernel.Default (self-tuning)' ] ERROR com.oracle.healthinsurance.support.exception.handler.OhiExceptionHandlerImpl -
Unexpected error occurredjava.lang.NullPointerException: null...

The issue can be reproduced at will with the following steps:
1. Submit a claim to OHI
2. Receive error

Due to this issue, users are unable to process claims.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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