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Incorrect A/R Action and Payment Applied Values in Bill Summary Panel (Doc ID 2476320.1)

Last updated on MARCH 05, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.19.0 and later
Information in this document applies to any platform.

Symptoms

On Oracle Communications Billing and Revenue Management (BRM) version 7.5.0.19.0, in Billing Care (BC), incorrect Account Receivables(A/R) action and payment values are applied in the Bill Summary Panel.  For example, Actual Charges:

My Charges: 15.75
A/R Actions: 7.88
Payments applied: 23.63

whereas the following charges should be applied:

My Charges: 15.75 (23.63-7.88)
A/R Actions: 0
Payments applied: 15.75

The issue can be reproduced at will with the following steps:

1. Purchase a cycle fee product on 10th Oct
2. Generate bill for 2 cycles 10th Oct and 10th Nov
3. After the second cycle, perform a plan transition (upgrade) on 15th Nov which will refund the old unused pro-rated charges and will apply new pro-rate charges on the new cycle fee product
4. On the Next day 16th Nov trigger Billing to collect payment for delta amount

All charges settled:

Bill generated with current total 15.75 for which payment 15.75 was done and settled.

Login to Billing Care Bill Details page, switch bill to last bill generated on 16th Nov

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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