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Incorrect A/R Action and Payment Applied Values in Bill Summary Panel (Doc ID 2476320.1)

Last updated on APRIL 19, 2022

Applies to:

Oracle Communications Billing and Revenue Management - Version and later
Information in this document applies to any platform.


On Oracle Communications Billing and Revenue Management (BRM) version, in Billing Care (BC), incorrect Account Receivables(A/R) action and payment values are applied in the Bill Summary Panel.  For example, Actual Charges:

My Charges: 15.75
A/R Actions: 7.88
Payments applied: 23.63

whereas the following charges should be applied:

My Charges: 15.75 (23.63-7.88)
A/R Actions: 0
Payments applied: 15.75

The issue can be reproduced at will with the following steps:

1. Purchase a cycle fee product on 10th Oct
2. Generate bill for 2 cycles 10th Oct and 10th Nov
3. After the second cycle, perform a plan transition (upgrade) on 15th Nov which will refund the old unused pro-rated charges and will apply new pro-rate charges on the new cycle fee product
4. On the Next day 16th Nov trigger Billing to collect payment for delta amount

All charges settled:

Bill generated with current total 15.75 for which payment 15.75 was done and settled.

Login to Billing Care Bill Details page, switch bill to last bill generated on 16th Nov




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