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Unable To Add Characteristics To A To Do Entry When Using Internet Explorer 11.0.9600 (Doc ID 2476682.1)

Last updated on JULY 18, 2019

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.6.0.1.0 and later
Information in this document applies to any platform.

Symptoms

**Any examples provided in this article do not represent real life personal/confidential information**
**Disclaimer:** This KM article may include the following abbreviations:

OUAF/FW - Oracle Utilities Framework
CCB/CC&B - Oracle Utilities Customer Care and Billing
JS - Java Script
CSS - Cascading Style Sheets
IE - Internet Explorer

Use IE11 in Win7 machine to recreate the issue.
In the application:
1. Go to Main Menu --> To Do --> To Do Entry --> Add
2. Select a To Do Type which has empty characteristics grid
3. Open the char search and select results in the search popup

Actual Result: The char grid on To Do Entry Add popup is not properly formed.
Also, The results in the char search popup are not returned to the To Do Entry
 Add popup. There is JS error in the console.

Expected Result: The char grid on To Do Entry Add popup should be properly formed.
Char search popup should work fine.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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