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Some of the Users Not Able to Log into Agile Web Client After Upgrading Agile PLM and Configuring Load Balancer (Doc ID 2476714.1)

Last updated on JANUARY 24, 2024

Applies to:

Oracle Agile PLM Framework - Version 9.3.6.0 and later
Information in this document applies to any platform.

Symptoms

Some of the users not able to log into Agile Web Client with below error after upgrading Agile and enabling Load balancer

Error

Invalid username/password

 

Facts

The issue happens for some of the users only. Not all the users are having the problem


Steps

The issue can be reproduced at will with the following steps:
1. Access to Web Client through https://loadbalancer.<DOMAIN_NAME>/Agile
2. It redirects to SSO login page
3. Login
4. After SSO success login its coming Agile login page again
5. Enter username and password
6. Gets error

Changes

Upgraded Agile PLM, and configured Loadbalancer

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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