Unable to Install the Billing Care REST API in Silent Mode Using a Response File
(Doc ID 2476773.1)
Last updated on JANUARY 26, 2021
Applies to:
Oracle Communications Billing and Revenue Management - Version 12.0.0.0.0 and laterInformation in this document applies to any platform.
Symptoms
On Oracle Communications Billing and Revenue Management (BRM) version 12.0.0.0.0, the following exception is thrown when trying to install Billing Care Representational State Transfer (REST) Application Programming Interface (API) in silent mode:
2018-10-25 20:48:08,594 SEVERE [15] oracle.sysman.nextgen.wizard.silent.tasks.SilentInstallExtensionTask - com.oracle.customercare.installer.custom_screen.BRMServer.RestBatchPaymentHelperImpl
java.lang.ClassNotFoundException: com.oracle.customercare.installer.custom_screen.BRMServer.RestBatchPaymentHelperImpl
at java.net.URLClassLoader.findClass(URLClassLoader.java:381)
at java.lang.ClassLoader.loadClass(ClassLoader.java:424)
at sun.misc.Launcher$AppClassLoader.loadClass(Launcher.java:349)
at java.lang.ClassLoader.loadClass(ClassLoader.java:357)
at oracle.sysman.nextgen.wizard.silent.tasks.SilentInstallExtensionTask.configure(SilentInstallExtensionTask.java:49)
at com.oracle.cie.wizard.internal.cont.AbstractTaskContainer.doConfigureTask(AbstractTaskContainer.java:115)
at com.oracle.cie.wizard.internal.cont.AbstractTaskContainer.setTask(AbstractTaskContainer.java:46)
at com.oracle.cie.wizard.internal.engine.EmbeddedEngine.goForward(EmbeddedEngine.java:543)
at com.oracle.cie.wizard.internal.engine.EmbeddedEngine.run(EmbeddedEngine.java:167)
at java.lang.Thread.run(Thread.java:748)
2018-10-25 20:48:08,601 SEVERE [15] com.oracle.cie.wizard.internal.engine.WizardControllerEngine - Wizard error cause
com.oracle.cie.wizard.tasks.TaskExecutionException: NGINST-64040: Unable to load helper class: "com.oracle.customercare.installer.custom_screen.BRMServer.RestBatchPaymentHelperImpl"
NGINST-64040: Error occurred while loading the helper class.
NGINST-64040: Check the log for more detail.
at oracle.sysman.nextgen.wizard.silent.tasks.SilentInstallExtensionTask.configure(SilentInstallExtensionTask.java:63)
at com.oracle.cie.wizard.internal.cont.AbstractTaskContainer.doConfigureTask(AbstractTaskContainer.java:115)
at com.oracle.cie.wizard.internal.cont.AbstractTaskContainer.setTask(AbstractTaskContainer.java:46)
at com.oracle.cie.wizard.internal.engine.EmbeddedEngine.goForward(EmbeddedEngine.java:543)
at com.oracle.cie.wizard.internal.engine.EmbeddedEngine.run(EmbeddedEngine.java:167)
at java.lang.Thread.run(Thread.java:748)
Caused by: java.lang.ClassNotFoundException: com.oracle.customercare.installer.custom_screen.BRMServer.RestBatchPaymentHelperImpl
at java.net.URLClassLoader.findClass(URLClassLoader.java:381)
at java.lang.ClassLoader.loadClass(ClassLoader.java:424)
at sun.misc.Launcher$AppClassLoader.loadClass(Launcher.java:349)
at java.lang.ClassLoader.loadClass(ClassLoader.java:357)
at oracle.sysman.nextgen.wizard.silent.tasks.SilentInstallExtensionTask.configure(SilentInstallExtensionTask.java:49)
... 5 more
java.lang.ClassNotFoundException: com.oracle.customercare.installer.custom_screen.BRMServer.RestBatchPaymentHelperImpl
at java.net.URLClassLoader.findClass(URLClassLoader.java:381)
at java.lang.ClassLoader.loadClass(ClassLoader.java:424)
at sun.misc.Launcher$AppClassLoader.loadClass(Launcher.java:349)
at java.lang.ClassLoader.loadClass(ClassLoader.java:357)
at oracle.sysman.nextgen.wizard.silent.tasks.SilentInstallExtensionTask.configure(SilentInstallExtensionTask.java:49)
at com.oracle.cie.wizard.internal.cont.AbstractTaskContainer.doConfigureTask(AbstractTaskContainer.java:115)
at com.oracle.cie.wizard.internal.cont.AbstractTaskContainer.setTask(AbstractTaskContainer.java:46)
at com.oracle.cie.wizard.internal.engine.EmbeddedEngine.goForward(EmbeddedEngine.java:543)
at com.oracle.cie.wizard.internal.engine.EmbeddedEngine.run(EmbeddedEngine.java:167)
at java.lang.Thread.run(Thread.java:748)
2018-10-25 20:48:08,601 SEVERE [15] com.oracle.cie.wizard.internal.engine.WizardControllerEngine - Wizard error cause
com.oracle.cie.wizard.tasks.TaskExecutionException: NGINST-64040: Unable to load helper class: "com.oracle.customercare.installer.custom_screen.BRMServer.RestBatchPaymentHelperImpl"
NGINST-64040: Error occurred while loading the helper class.
NGINST-64040: Check the log for more detail.
at oracle.sysman.nextgen.wizard.silent.tasks.SilentInstallExtensionTask.configure(SilentInstallExtensionTask.java:63)
at com.oracle.cie.wizard.internal.cont.AbstractTaskContainer.doConfigureTask(AbstractTaskContainer.java:115)
at com.oracle.cie.wizard.internal.cont.AbstractTaskContainer.setTask(AbstractTaskContainer.java:46)
at com.oracle.cie.wizard.internal.engine.EmbeddedEngine.goForward(EmbeddedEngine.java:543)
at com.oracle.cie.wizard.internal.engine.EmbeddedEngine.run(EmbeddedEngine.java:167)
at java.lang.Thread.run(Thread.java:748)
Caused by: java.lang.ClassNotFoundException: com.oracle.customercare.installer.custom_screen.BRMServer.RestBatchPaymentHelperImpl
at java.net.URLClassLoader.findClass(URLClassLoader.java:381)
at java.lang.ClassLoader.loadClass(ClassLoader.java:424)
at sun.misc.Launcher$AppClassLoader.loadClass(Launcher.java:349)
at java.lang.ClassLoader.loadClass(ClassLoader.java:357)
at oracle.sysman.nextgen.wizard.silent.tasks.SilentInstallExtensionTask.configure(SilentInstallExtensionTask.java:49)
... 5 more
Changes
Cause
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