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Navigate To CCB Not Responding (Doc ID 2477876.1)

Last updated on OCTOBER 11, 2022

Applies to:

Oracle Utilities Meter Data Management - Version 2.2.0.2.0 to 2.2.0.3.0 [Release 2.2]
Information in this document applies to any platform.

Symptoms

**Any examples provided in this article do not represent real life personal/confidential information**
**Disclaimer:** This KM article may include the following abbreviations:

OUAF/FW - Oracle Utilities Framework
CCB/CC&B - Oracle Utilities Customer Care and Billing
MDM - Oracle Utilities Meter Data Management
UI - User Interface
SP - Service Pack
URL - Uniform Resource Locator

On : 2.2.0.2.0 version, System Wide

Navigate to CCB not responding

After upgrading from MDM 2.1 SP3 to 2.2 SP 2, navigate to CCB is not working. using Firefox ESR 60.2.2., checked MDM SP to CCB and looking at the log, saw that the script that retrieves the URL from feature config and the one that retrieves the CCB premid is working fine.
The UI map that launches CCB is not responding.

Changes

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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