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Post-Save Updates Of Event Assessment Source & Method Are Being Lost During Subsequent Case Routing (Doc ID 2478968.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Argus Safety - Version 8.2 and later
Information in this document applies to any platform.

Symptoms

Post-Save update of Event Assessment Source/Method are being lost during subsequent case routing.

Post-Save Function is configured to update the six Source and Method fields on the Event Assessment tab.
Table refresh configuration for post-save is configured for table CASE_EVENT_ASSESS.

The issue can be reproduced at will with the following steps.
1. Create new function in Database containing the the following Case statement:

2. Created new Case
    Event Assessment is prepopulated with values from the Function as Expected.
3. Database shows the values for the Case are populated
4. Click on [Forward Case] icon
   The prepopulated values are deleted
   The prepopulated values are also deleted from the database
 

Cause

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In this Document
Symptoms
Cause
Solution


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