Discrepancy between routing comments and case revisions
(Doc ID 2480152.1)
Last updated on DECEMBER 03, 2018
Applies to:Oracle Argus Safety - Version 8.0.1 and later
Information in this document applies to any platform.
===Issue Clarification ===
On Argus Safety 8.0.1 :
User has reported that the case was created by a different user to the one which is shown in the audit logs and routed by a user who has not accessed the case before.
No Errors logged
-- Expected Behaviour
User expects that the audit trail should match the case activity
The issue can be reproduced at will with the following steps.
1. user creates a case
2. user then routes the case
In both these cases the audit trail has the incorrect person listed for doing this activity
-- Business Impact
The issue has the following business impact:
Audit data is not matching the actual user activity
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