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The 'Add' Button Is Visible on the P6 Web User Administration Screen but Does Not Open a Pop-Up Window When Clicked (Doc ID 2481134.1)

Last updated on SEPTEMBER 04, 2023

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version and later
Information in this document applies to any platform.


An Add button is available on the P6 Web User Administration screen, but nothing happens when it is clicked.

In addition, the following error is observed in the P6WebAccess.html log file:

ERROR DBEngine.executeSelect: {SELECT user_acceptance_consent.user_id UserId,user_acceptance_consent.consent_type ConsentType,users.actual_name ActualName,users.email_addr EmailAddress,user_acceptance_consent.status ConsentAcceptanceStatus,user_acceptance_consent.modified_date ConsentAcceptanceDate,users.office_phone OfficePhone FROM users,user_acceptance_consent WHERE user_acceptance_consent.user_id=users.user_id AND user_acceptance_consent.consent_type= ? AND user_acceptance_consent.user_id=?}
  Caused by: Invalid object name 'user_acceptance_consent'.


The issue can be reproduced at will with the following steps:

  1. Login to P6 Web as an admin-superuser.
  2. Navigate to Administration > User Administration.
  3. Click the Add button.
  4. Observe the reported behavior.




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