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Cancel Comment Does Not Work On "Event Adjustment Details" Screen of Billing Care (Doc ID 2482061.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.19.0 and later
Information in this document applies to any platform.

Symptoms

On : BRM 7.5.0.19.0 version, Customer Care

When in "Event Adjustment Details" screen, if "Comment" is clicked and someone wants to later cancel using "Cancel" hyperlink, it does not work and comment text box ("enter notes here") remains opened.

EXPECTED BEHAVIOR
-----------------------
When clicking on "Cancel", "enter notes here" text box should close.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. login to Billing care
2. open an account having bills produced and events adjusted
3. when on such a bill, click "A/R Actions" link
4. in the new page select an action of "Event Adjustment" type
5. click "A/R Action Details". "Event Adjustment Details" page is opening
6. Click on "Comment" link. "enter notes here" text box appears
7. Click "Cancel"

Cause

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In this Document
Symptoms
Cause
Solution
References


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