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FW - Dashboard Freezing (Doc ID 2482848.1)

Last updated on FEBRUARY 26, 2019

Applies to:

Oracle Utilities Customer to Meter Base - Version 2.6.0.1.0 and later
Oracle Utilities Framework - Version 4.3.0.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.6.0.1.0 version, Framework

ACTUAL BEHAVIOR
---------------
C2M 2.6 Dashboard Freezing

EXPECTED BEHAVIOR
-----------------------
No freezing; the app working

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
- Load a premise in context (Premise/SP/Device/MC appears in dashboard current context)
- Navigate to the MC 360 view, click on New Reading under the Device Configuration Overview Zone. UI Map pops up to enter new reading
- Save a new reading. Upon saving, UI map closes, application portals are refreshed, including dashboard portal. Dashboard Portal is frozen, preventing user from clicking on any menu or context items (when hovering over current context, the cursor just spins)

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
System unresponsive

Cause

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In this Document
Symptoms
Cause
Solution
References


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