FW - Dashboard Freezing
(Doc ID 2482848.1)
Last updated on JUNE 02, 2024
Applies to:
Oracle Utilities Customer to Meter Base - Version 2.6.0.1.0 and laterOracle Utilities Framework - Version 4.3.0.1.0 to 4.3.0.5.0 [Release 4.3]
Information in this document applies to any platform.
Symptoms
On : 2.6.0.1.0 version, Framework
ACTUAL BEHAVIOR
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C2M 2.6 Dashboard Freezing
EXPECTED BEHAVIOR
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No freezing; the app working
STEPS
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The issue can be reproduced at will with the following steps:
- Load a premise in context (Premise/SP/Device/MC appears in dashboard current context)
- Navigate to the MC 360 view, click on New Reading under the Device Configuration Overview Zone. UI Map pops up to enter new reading
- Save a new reading. Upon saving, UI map closes, application portals are refreshed, including dashboard portal. Dashboard Portal is frozen, preventing user from clicking on any menu or context items (when hovering over current context, the cursor just spins)
BUSINESS IMPACT
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The issue has the following business impact:
System unresponsive
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |