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Cannot Startup Agile - JPS-01013: The credential store DN cn=CredentialStore,cn=opssSecurityStore,cn=JPSContext,cn=opssRoot is missing in the store; the target DN must be pre-configured Error (Doc ID 2483141.1)

Last updated on MARCH 11, 2021

Applies to:

Oracle Agile PLM Framework - Version 9.3.6.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
When attempting to start Agile, the following error occurs.

ERROR
<Critical> <WebLogicServer> <B0100050> <B0100050-Agile> <main> <> <> <d32d5667-00bc-4a33-8f6d-d5a7e269e031-00000003> <1544064120586> <[severity-value: 4] [rid: 0] [partition-id: 0] [partition-name: DOMAIN] > <BEA-000362> <Server failed. Reason:

There are 1 nested errors:

oracle.security.jps.JpsException: JPS-01055: Could not create credential store instance. Reason oracle.security.jps.service.credstore.CredStoreException: JPS-01013: The credential store DN cn=CredentialStore,cn=opssSecurityStore,cn=JPSContext,cn=opssRoot is missing in the store; the target DN must be pre-configured.
at oracle.security.jps.internal.config.OpssCommonStartup.start(OpssCommonStartup.java:228)
at oracle.security.jps.wls.JpsWlsStartup.start(JpsWlsStartup.java:105)
at oracle.security.jps.JpsStartup.startWithRetry(JpsStartup.java:287)
at oracle.security.jps.JpsStartup.start(JpsStartup.java:252)
at oracle.security.jps.wls.JpsDefaultService.start(JpsDefaultService.java:92)
at weblogic.server.AbstractServerService.postConstruct(AbstractServerService.java:76)
at sun.reflect.GeneratedMethodAccessor2.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.glassfish.hk2.utilities.reflection.ReflectionHelper.invoke(ReflectionHelper.java:1287)
at org.jvnet.hk2.internal.ClazzCreator.postConstructMe(ClazzCreator.java:333)
at org.jvnet.hk2.internal.ClazzCreator.create(ClazzCreator.java:375)
at org.jvnet.hk2.internal.SystemDescriptor.create(SystemDescriptor.java:487)
at org.glassfish.hk2.runlevel.internal.AsyncRunLevelContext.findOrCreate(AsyncRunLevelContext.java:305)
at org.glassfish.hk2.runlevel.RunLevelContext.findOrCreate(RunLevelContext.java:85)
at org.jvnet.hk2.internal.Utilities.createService(Utilities.java:2126)
at org.jvnet.hk2.internal.ServiceHandleImpl.getService(ServiceHandleImpl.java:116)
at org.jvnet.hk2.internal.ServiceHandleImpl.getService(ServiceHandleImpl.java:90)
at org.glassfish.hk2.runlevel.internal.CurrentTaskFuture$QueueRunner.oneJob(CurrentTaskFuture.java:1237)
at org.glassfish.hk2.runlevel.internal.CurrentTaskFuture$QueueRunner.run(CurrentTaskFuture.java:1168)
at org.glassfish.hk2.runlevel.internal.CurrentTaskFuture$UpOneLevel.run(CurrentTaskFuture.java:786)
at weblogic.work.SelfTuningWorkManagerImpl$WorkAdapterImpl.run(SelfTuningWorkManagerImpl.java:670)
at weblogic.invocation.ComponentInvocationContextManager._runAs(ComponentInvocationContextManager.java:352)
at weblogic.invocation.ComponentInvocationContextManager.runAs(ComponentInvocationContextManager.java:337)
at weblogic.work.LivePartitionUtility.doRunWorkUnderContext(LivePartitionUtility.java:57)
at weblogic.work.PartitionUtility.runWorkUnderContext(PartitionUtility.java:41)
at weblogic.work.SelfTuningWorkManagerImpl.runWorkUnderContext(SelfTuningWorkManagerImpl.java:644)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:415)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:355)
Caused by: oracle.security.jps.service.credstore.CredStoreException: JPS-01055: Could not create credential store instance. Reason oracle.security.jps.service.credstore.CredStoreException: JPS-01013: The credential store DN cn=CredentialStore,cn=opssSecurityStore,cn=JPSContext,cn=opssRoot is missing in the store; the target DN must be pre-configured.
at oracle.security.jps.internal.credstore.ldap.LdapCredentialStore.init(LdapCredentialStore.java:191)
at oracle.security.jps.internal.credstore.ldap.LdapCredentialStore.start(LdapCredentialStore.java:1030)
at oracle.security.opss.internal.runtime.ServiceContextImpl.start(ServiceContextImpl.java:220)
at oracle.security.opss.internal.runtime.ServiceContextManagerImpl.createDefaultContext(ServiceContextManagerImpl.java:325)
at oracle.security.opss.internal.runtime.ServiceContextManagerImpl.initialize(ServiceContextManagerImpl.java:242)
at oracle.security.jps.internal.config.OpssCommonStartup$1.run(OpssCommonStartup.java:166)
at java.security.AccessController.doPrivileged(Native Method)
at oracle.security.jps.internal.config.OpssCommonStartup.start(OpssCommonStartup.java:159)
... 28 more
Caused by: oracle.security.jps.service.credstore.CredStoreException: JPS-01013: The credential store DN cn=CredentialStore,cn=opssSecurityStore,cn=JPSContext,cn=opssRoot is missing in the store; the target DN must be pre-configured.
at oracle.security.jps.internal.credstore.ldap.CsfStoreManager.completeInit(CsfStoreManager.java:179)
at oracle.security.jps.internal.credstore.rdbms.CsfDbmsManager.<init>(CsfDbmsManager.java:91)
at oracle.security.jps.internal.credstore.rdbms.CsfDbmsManager.createInstance(CsfDbmsManager.java:72)
at oracle.security.jps.internal.credstore.ldap.CsfStoreManager.getInstance(CsfStoreManager.java:121)
at oracle.security.jps.internal.credstore.ldap.LdapCredentialStore.init(LdapCredentialStore.java:188)
... 35 more

>


STEPS
The issue can be reproduced at will with the following steps:
1. Upgrade to 9.3.6.8
2. Start Agile PLM

Cause

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In this Document
Symptoms
Cause
Solution
References


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