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Persistent Intermittent Error On CSC Order Search Tables - ORA-07445: Exception Encountered (Doc ID 2485111.1)

Last updated on JANUARY 10, 2020

Applies to:

Oracle Commerce Platform - Version 11.2 and later
Information in this document applies to any platform.

Symptoms

On : 11.2 version, Crashes, Hangs, Performance, Data Corruption

ACTUAL BEHAVIOR
---------------
Persistent intermittent error on CSC order search tables - ORA-07445: exception encountered

We're getting a fairly nondescript error on SRCH_ORDER_TOKENS, when a search is conducted. I've not been able to find the scenario that allows for on demand reproduction, however the error itself is fairly consistent:
SRCH_ORDER_TOKENS

ORA-07445: exception encountered: core dump [kkxmcexe()+173] [SIGSEGV] [ADDR:0x60] [PC:0x1BB154D] [Address not mapped to object] []

After this error is received, CSC crashes and has to be restarted. No other type of server is affected.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot access CSC.

Cause

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In this Document
Symptoms
Cause
Solution


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