Persistent Intermittent Error On CSC Order Search Tables - ORA-07445: Exception Encountered
(Doc ID 2485111.1)
Last updated on JANUARY 10, 2020
Applies to:Oracle Commerce Platform - Version 11.2 and later
Information in this document applies to any platform.
On : 11.2 version, Crashes, Hangs, Performance, Data Corruption
Persistent intermittent error on CSC order search tables - ORA-07445: exception encountered
We're getting a fairly nondescript error on SRCH_ORDER_TOKENS, when a search is conducted. I've not been able to find the scenario that allows for on demand reproduction, however the error itself is fairly consistent:
ORA-07445: exception encountered: core dump [kkxmcexe()+173] [SIGSEGV] [ADDR:0x60] [PC:0x1BB154D] [Address not mapped to object] 
After this error is received, CSC crashes and has to be restarted. No other type of server is affected.
The issue has the following business impact:
Due to this issue, users cannot access CSC.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document