File Attachment Error 'Specified file (<filename>) could not be located. Please contact the administrator.' When Attempting to Get, Open, or View a File (Doc ID 2487547.1)

Last updated on FEBRUARY 27, 2025

Applies to:

Symptoms

When attempting to Get, View, or Open a file attachment in Agile, the following error occurs:

Specified file (<filename>) could not be located. Please contact the administrator.

The File Manager log file (agilefm-stdout.xxxx-xx-xx.log or catalina.out) shows:

<2018-12-21 07:07:07,416> <FileServerDispatcher:ERROR> Error
com.agile.webfs.components.common.RepositoryException: Specified file (sample.pdf) could not be located. Please contact the administrator.
at com.agile.webfs.components.dfm.DFManager.replicate(DFManager.java:110) ~[classes/:?]
at com.agile.webfs.components.fileserver.FileServerDispatcher.replicateFileLocally(FileServerDispatcher.java:896) [classes/:?]
at com.agile.webfs.components.fileserver.client.AgileContentServiceLocalStub.replicateFileLocally(AgileContentServiceLocalStub.java:378) [classes/:?]
at com.agile.webfs.components.controller.FileDownloadHandler.replicateFiles(FileDownloadHandler.java:827) [classes/:?]
at com.agile.webfs.components.controller.FileDownloadHandler.execute(FileDownloadHandler.java:122) [classes/:?]
at com.agile.webfs.components.controller.AttachmentServlet.handleRequest(AttachmentServlet.java:177) [classes/:?]
at com.agile.webfs.components.controller.AttachmentServlet.doPost(AttachmentServlet.java:114) [classes/:?]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:661) [servlet-api.jar:?]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:742) [servlet-api.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231) [catalina.jar:8.5.28]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.28]
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) [tomcat-websocket.jar:8.5.28]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.28]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.28]
at com.agile.webfs.components.controller.FilemanagerAuthFilter.doFilter(FilemanagerAuthFilter.java:264) [classes/:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.28]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.28]
at com.agile.webfs.components.controller.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:35) [classes/:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.28]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.28]
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:199) [catalina.jar:8.5.28]
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:96) [catalina.jar:8.5.28]
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:140) [catalina.jar:8.5.28]
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:81) [catalina.jar:8.5.28]
at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:650) [catalina.jar:8.5.28]
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:87) [catalina.jar:8.5.28]
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:342) [catalina.jar:8.5.28]
at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:803) [tomcat-coyote.jar:8.5.28]
at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:66) [tomcat-coyote.jar:8.5.28]
at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:790) [tomcat-coyote.jar:8.5.28]
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1459) [tomcat-coyote.jar:8.5.28]
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49) [tomcat-coyote.jar:8.5.28]
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) [?:1.8.0_181]
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) [?:1.8.0_181]
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) [tomcat-util.jar:8.5.28]
at java.lang.Thread.run(Thread.java:748) [?:1.8.0_181]

Cause

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