My Oracle Support Banner

Duplicate Bill Segment Created For Split Coverage Period (Doc ID 2488615.1)

Last updated on MARCH 26, 2019

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.6.0.1.0 to 2.6.0.1.0 [Release 2]
Information in this document applies to any platform.

Symptoms

On :ORMB 2.6.0.1.0 version, BI - Billing

Duplicate Bill Segment created for split coverage period.

ACTUAL BEHAVIOR
---------------
We noticed that the application creates a Bill Segment which overlaps with existing split Bill Segments.
These problems are encountered regardless from the billing method used (i.e., BILLING job, 3-step billing, bill generation via online application).
We also noticed some abnormalities in proration for this duplicate bill segment where the bill segment amount is calculated incorrectly (e.g., Bill Segment Calc SQ details show that Coverage Period for the Bill Segment was taken as a year instead of a month).
All the product patches published to address issues on 3-batch billing process were deployed (along with all their prerequisite patches).
After a week, we received reports of double billing issues.


EXPECTED BEHAVIOR
-----------------------
Duplicate Bill Segments are not created for split coverage period.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. BILLING job, 3-step billing, bill generation via online application.



Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.