Add File by Search from Web Client Not Working for Some Item Attachments (Doc ID 2488917.1)

Last updated on JANUARY 24, 2024

Applies to:

Symptoms

Actual Behavior

Attachment is not displayed for some items when attempting to add file by Add > Search in Web Client


Expected Behavior

Attachment can be displayed when attempting to add file by Add > Search in Web Client


What is Working

- When using Java Client, it works
- If quick search for advanced search is performed for the same item, attachment will be displayed even from Web Client         


Steps

1. Login to Web Client, and create a part
2. Goto Attachment tab, and Add > Search, and type in item number
3. The item gets searched, however its attachment is never loaded

Cause

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