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CreditNoteAutoMatch Marking CNR As MTCH Even When There Are Differences Between The CNR And CN (Doc ID 2489406.1)

Last updated on NOVEMBER 09, 2020

Applies to:

Oracle Retail Invoice Matching - Version 14.0.3 and later
Information in this document applies to any platform.

Symptoms

On : 14.0.3 version, Batches

CreditNoteAutoMatch is matching a Credit Note (CN) to a Credit Note Request (CNR) even though there are units missing


The issue can be reproduced at will with the following steps:
  1) Create a CreditNoteRequest for two items
  2) Create one Credit Note for the CNR with only one of the two items, there is no need to have discrepancies between the chosen item and the CNR
  3) Depending on your Hold Invoice configuration, run ReimPosting
  4) Run CreditNoteAutoMatch
  5) Check that both the Credit Note and the Credit Note Request are marked as MTCH



Cause

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In this Document
Symptoms
Cause
Solution
References


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