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Searching Via Geographic Type In Control Central Causes CCB To Hang (Doc ID 2489714.1)

Last updated on AUGUST 24, 2020

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.6.0.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.6.0.1.0 version, ENV - Environment

ACTUAL BEHAVIOR
---------------
When searching on Control Central using Geo Type/Geo Value query, the page hangs in the event that the query returns a large number of records.

EXPECTED BEHAVIOR
-----------------------
Page should not hang.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. On the Control Central Search zone, select search by Geo Type/ Value
2. Select Geographic Type and set Geographic Value to two characters. Click Search.
Customer reported that the page hangs because the number of records retrieved are thousands.

Cause

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In this Document
Symptoms
Cause
Solution
References


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