My Oracle Support Banner

Unable To Update Substitute Item In Invoice (Doc ID 2490325.1)

Last updated on SEPTEMBER 16, 2020

Applies to:

Oracle Retail Invoice Matching - Version 16.0.1 and later
Information in this document applies to any platform.

Symptoms

On : 16.0.1 version, Document Maintenance

When there is an item on receipt which is not present in invoice, you are unable to substitute the item in the receipt with the invoice item.
You expect to be able to substitute the item in the receipt with the invoice item


The issue can be reproduced at will with the following steps:
1. Create a PO with 3 items.
2. Receive 4 items.
3. Create invoice for other item such that total cost and total qty of receipt and invoice is same.
4. Go to Detail Match screen
5. In Detail Match screen, try to substitute receipt item with invoice item, notice that the item is not allowed for substitution.

 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.