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Incorrect Refund In Case Of Advance Charges (Doc ID 2490569.1)

Last updated on AUGUST 20, 2020

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.21.0 and later
Information in this document applies to any platform.

Symptoms

On Oracle Communications Billing and Revenue Management(BRM), 7.5.0.21.0 version, Subscription Management

The user is observing incorrect refund in case of advance charges on their Production environment. Here they are using PCM_OP_CUST_MODIFY_CUSTOMER for bundle/product purchase.

STEPS
-----------------------

1. Set PVT as 18-OCT-2018 and create a customer, where actg_dom -01 and bill_when=3.

2. On PVT- 18-OCT-2018, modify customer as below:
    /event/billing/product/fee/cycle/cycle_forward_monthly 313527939704707078 18-OCT-18 01-NOV-18 (1st month)
    /event/billing/product/fee/cycle/cycle_forward_monthly 313527939704705542 01-NOV-18 01-JAN-19 (2 months in advance)

3. On PVT- to 01-NOV-2018, run pin_cycle_fees -cycle_fees where Default search level is Account.
    /event/billing/product/fee/cycle/cycle_forward_monthly 313774230309326580 01-JAN-19 01-FEB-19 (next month advance)

4. On PVT- 29-NOV-2018, run the below, and set End Future Date: 29-DEC-2018
    nap(16833)> xop PCM_OP_BILL_SET_PRODINFO 0 1

ACTUAL BEHAVIOR  
--------------------

Observed incorrect refund for "cycle_forward_monthly" fee as below:

/event/billing/product/fee/cycle/cycle_forward_monthly 314266811518556291 01-JAN-19 01-FEB-19 (correct refund)
/event/billing/product/fee/cycle/cycle_forward_monthly 314266811518554755 29-DEC-18 01-DEC-18 (incorrect refund)
/event/billing/product/fee/cycle/cycle_forward_monthly 314266811518557827 01-DEC-18 01-JAN-19 (incorrect refund)


EXPECTED BEHAVIOR
--------------------------------

The refund should be as below:

29-DEC-18 01-JAN-19 (correct refund)
01-JAN-19 01-FEB-19 (correct refund)

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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