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Printing Calendar From P6 Web Creates Empty PDF And Errors "Error while processing width, Error while processing sort type" In P6WebAccess Log. (Doc ID 2490636.1)

Last updated on DECEMBER 04, 2019

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 17.12.8.0 to 17.12.8.0 [Release 17.12]
Information in this document applies to any platform.

Symptoms

When attempting to print a Canledar from P6 Web, it creates an empty PDF and below errors are logged to P6WebAccess.html:

ERROR:

ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)' ERROR /rest/dictionaries/load/globalCalendars (User Id: 91 DB Id: 1) com.primavera.rest.service.calendars.GlobalCalendarDataHandler ?:? Error while processing width.
ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)' ERROR /rest/dictionaries/load/globalCalendars (User Id: 91 DB Id: 1) com.primavera.rest.service.calendars.GlobalCalendarDataHandler ?:? Error while processing sort type.

STEPS:
The issue can be reproduced at will with the following steps:
1. Log on P6 Web.
2. Navigate to Administration, Enterprise Data, Global, Global Calendars.
3. Select a Calendar then go to Calendar tab and press the printer icon.
4. The Print window as well as a blank page pops up. After selecting the PDF printer and print, a blank PDF page is printed out.

BUSINESS IMPACT:

The issue has the following business impact:
Due to this issue, users cannot print a Calendar to PDF.

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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