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MWM v2.3 Is Not Dispatching Due To High Volume Of Manual Scheduling Updates (Doc ID 2490724.1)

Last updated on OCTOBER 01, 2020

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.3.0.0.0 to 2.3.0.2.0 [Release 2.3]
Information in this document applies to any platform.

Symptoms

**Examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

MWM - Oracle Utilities Mobile Workforce Management
FA - Field Activity

 FA’s are created and transitioning into MWM however, MWM is not dispatching the FA’s. The scheduler shows 'Level Of Service: Error'.  The issue intermittent and the system seems to recover after ~30 minutes - 1+ hours.

Cause

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