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Unable to Launch P6 Professional From SGD 5.4 (Doc ID 2491446.1)

Last updated on MARCH 19, 2019

Applies to:

Primavera P6 Professional Project Management - Version 18.8.2.0 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 18.8.2.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

Before upgrading, SGD 5.4 on a Linux box and P6 16.x client on a Windows 2008 box as an EC2 instance in AWS Cloud is being used.
P6 Professional 16.x installed and added as Remote App in Windows 2008 R2 - Consumed by End user successfully.
After upgrade P6 client to 18.8.x, P6 Professional 18.8.x Installed and added as Remote App in Windows 2008 R2 - the app does not launch.
End user accessing remotely. RDP session is showing blank page after launch P6 Professional from SGD.

EXPECTED BEHAVIOR

P6 should launch successfully.

STEPS

The issue can be reproduced at will with the following steps:
1. Login Oracle cloud environment.
2. Start P6 client through PVD.
3. Observe the RDP session is showing a blank page.

Cause

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In this Document
Symptoms
Cause
Solution
References


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