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SAACT Creates Additional Canceled And Pending FAs For Same Day Start And Stop (Doc ID 2492214.1)

Last updated on FEBRUARY 27, 2019

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.6.0.0.0 and later
Information in this document applies to any platform.

Goal

SAACT Creates Additional Canceled And Pending FAs For Same Day Start And Stop

When a start and stop service requests are requested for the same date for the same person, additional field activities (FA) are created whenever Service Agreement (SA) Activation process is run. A start FA is created and gets cancelled once stop service is requested and stop FA is created in pending state

Solution

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In this Document
Goal
Solution
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