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Viewer Throws Exception When Selecting in It "cannot be cast to com.splwg.oms.client.troubleinfo.MoveCustomerDialog" (Doc ID 2492949.1)

Last updated on SEPTEMBER 16, 2022

Applies to:

Oracle Utilities Network Management System - Version 2.3.0.2.0 and later
Oracle Network Management for Utilities - DMS - Version 2.3.0.2.0 and later
Information in this document applies to any platform.

Goal

When a user targets to the device in the Viewer and still has the TroubleInfo window open, then make a selection anywhere in the viewer, it throws an exception:

2018-12-12 16:47:56,478 [pool-3-thread-21] ERROR com.splwg.oms.jbot.adapter.JBotAdapter: java.lang.RuntimeException: java.lang.ClassCastException: com.splwg.oms.jbot.JBotToolDialog cannot be cast to com.splwg.oms.client.troubleinfo.MoveCustomerDialog
java.lang.RuntimeException: java.lang.ClassCastException: com.splwg.oms.jbot.JBotToolDialog cannot be cast to com.splwg.oms.client.troubleinfo.MoveCustomerDialog

The exception occurs any time a user has both the viewer and TroubleInfo open at the same time

If close TroubleInfo  no more exceptions are thrown.
 

Solution

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In this Document
Goal
Solution
References


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