Viewer Throws Exception When Selecting in It "cannot be cast to com.splwg.oms.client.troubleinfo.MoveCustomerDialog"
(Doc ID 2492949.1)
Last updated on MARCH 05, 2019
Applies to:
Oracle Utilities Network Management System - Version 2.3.0.2.0 and laterOracle Network Management for Utilities - DMS - Version 2.3.0.2.0 and later
Information in this document applies to any platform.
Goal
When a user targets to the device in the Viewer and still has the TroubleInfo window open, then make a selection anywhere in the viewer, it throws an exception:
2018-12-12 16:47:56,478 [pool-3-thread-21] ERROR com.splwg.oms.jbot.adapter.JBotAdapter: java.lang.RuntimeException: java.lang.ClassCastException: com.splwg.oms.jbot.JBotToolDialog cannot be cast to com.splwg.oms.client.troubleinfo.MoveCustomerDialog
java.lang.RuntimeException: java.lang.ClassCastException: com.splwg.oms.jbot.JBotToolDialog cannot be cast to com.splwg.oms.client.troubleinfo.MoveCustomerDialog
The exception occurs any time a user has both the viewer and TroubleInfo open at the same time
If close TroubleInfo no more exceptions are thrown.
Solution
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In this Document
| Goal |
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