Changing Impact Category and Cancelling Product Resulting in Incorrect Balance Impact (Doc ID 2493400.1)

Last updated on APRIL 17, 2023

Applies to:

Goal

The user has a product with multiple impact categories, the default impact category is $42.45 and one of the other impact categories (MDU) is $10.00.

Scenario:
Perform the following 3 transactions in sequence (no change dates or run billing in between):
(1) Purchase product on account (account category is none) - cycle forward fees balance impact is $42.45
(2) Switch account category to MDU
(3) Close service - cycle forward fees balance impact is -$10.00

Expected result:
The close service cycle forward event should use the impact category that was on the original cycle forward event when the purchase happened to determine what price to refund (-$42.45).

Actual result:
The current account/impact category was used instead.

Is there a way to get the cancel cycle forward fee to use the impact category from the previous cycle forward fee event?
 

Solution

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