Changing Impact Category and Cancelling Product Resulting in Incorrect Balance Impact
(Doc ID 2493400.1)
Last updated on MARCH 20, 2019
Applies to:Oracle Communications Billing and Revenue Management - Version 220.127.116.11.0 and later
Information in this document applies to any platform.
The user has a product with multiple impact categories, the default impact category is $42.45 and one of the other impact categories (MDU) is $10.00.
Perform the following 3 transactions in sequence (no change dates or run billing in between):
(1) Purchase product on account (account category is none) - cycle forward fees balance impact is $42.45
(2) Switch account category to MDU
(3) Close service - cycle forward fees balance impact is -$10.00
The close service cycle forward event should use the impact category that was on the original cycle forward event when the purchase happened to determine what price to refund (-$42.45).
The current account/impact category was used instead.
Is there a way to get the cancel cycle forward fee to use the impact category from the previous cycle forward fee event?
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document