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Performing a Data Reset With a Value Beyond the 1-Month Default Runs for 20-30 Minutes and Times Out (Doc ID 2493778.1)

Last updated on MARCH 25, 2019

Applies to:

Primavera Unifier - Version 18.8 and later
Primavera Unifier Cloud Service - Version 18.8 and later
Information in this document applies to any platform.


When performing a Data Reset with a value beyond the 1-month default (ex. 3 or 6 months), the process begins and runs for 20-30 minutes and seems to be processing normally but ends in one of the errors noted below:

Connection to the server is lost.  You can continue to work offline.


A server with the specified hostname cannot be found.


The issue can be reproduced at will with the following steps:

  1. Log into the Unifier environment with a supported Android mobile device.
  2. Navigate to Settings > Data Reset > Reset All Data > Data Reset For Three Months or Six Months.
  3. Observe reported issue.




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