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CC&B Rendering In IE Browser Is Slower In V2.6.0.1.0 Compared To V2.3 (Doc ID 2495074.1)

Last updated on AUGUST 24, 2020

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.6.0.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.6.0.1.0 version of Customer Care and Billing

ACTUAL BEHAVIOR
---------------
Redundant calls to dashboard and Control Central portal are made causing the delay in CCB 2.6.0.1.0 (FW 4.3.0.5.0)
Performance Issues in CCB 2.6.0.1.0(FW 4.3.0.5.0) than compared to CCB 2.3.1 (FW 2.2.0).
Time taken to load a customer in the Control Central and rendering of the zones in the Account Information tab is more in case of CCB 2.6.0.1.0 than compared to CCB 2.3.1

EXPECTED BEHAVIOR
-----------------------
CCB 2.6.0.1.0 version should be quicker or as quick as CCB 2.3.1 for loading Control Central portal.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Control Central and search for customer
2. Click on one of the records on Person/Account column
3. Account Information tab gets loaded

Actual Result- time taken to render Account Information is more in CCB 2.6.0.1.0 than compared to CCB 2.3.1

Expected Result- time taken to render Account Information tab in CCB should comparable to CCB 2.3.1

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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