CC&B Rendering In IE Browser Is Slower In V18.104.22.168.0 Compared To V2.3
(Doc ID 2495074.1)
Last updated on AUGUST 24, 2020
Applies to:Oracle Utilities Customer Care and Billing - Version 22.214.171.124.0 and later
Information in this document applies to any platform.
On : 126.96.36.199.0 version of Customer Care and Billing
Redundant calls to dashboard and Control Central portal are made causing the delay in CCB 188.8.131.52.0 (FW 184.108.40.206.0)
Performance Issues in CCB 220.127.116.11.0(FW 18.104.22.168.0) than compared to CCB 2.3.1 (FW 2.2.0).
Time taken to load a customer in the Control Central and rendering of the zones in the Account Information tab is more in case of CCB 22.214.171.124.0 than compared to CCB 2.3.1
CCB 126.96.36.199.0 version should be quicker or as quick as CCB 2.3.1 for loading Control Central portal.
The issue can be reproduced at will with the following steps:
1. Go to Control Central and search for customer
2. Click on one of the records on Person/Account column
3. Account Information tab gets loaded
Actual Result- time taken to render Account Information is more in CCB 188.8.131.52.0 than compared to CCB 2.3.1
Expected Result- time taken to render Account Information tab in CCB should comparable to CCB 2.3.1
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