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How to Reverse the First Invoice (Doc ID 2495359.1)

Last updated on MARCH 27, 2019

Applies to:

Oracle Health Insurance Enterprise Policy Administration - Version 2.17.3.0.0 and later
Information in this document applies to any platform.

Symptoms

When groups accounts are being defined mistakes can be made. Sometimes these mistakes become visible after creating (and sending) the incorrect invoice. Customer wants to create a credit invoice, correct the error and create a new invoice again.  When doing a reverse calculation it is not possible to do a reverse calculation for the first invoice in the first contract period of the policies belonging to the group.

The expected behavior is to be able to reverse the calculation results and the financial transactions of the first invoice frequency of the first contract period.

Due to this issue, users cannot generate a full credit invoice in case the first invoice of the first contract period is incorrect.

Cause

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In this Document
Symptoms
Cause
Solution
References


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