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OBIEE Default Dashboard Error "Oracle Error Code: 3113, Message: ORA-03113: End-of-File On Communication Channel' (Doc ID 2496618.1)

Last updated on SEPTEMBER 25, 2023

Applies to:

Primavera Analytics - Version 17.7 and later
Primavera Analytics Cloud Service - Version 17.1 and later
Information in this document applies to any platform.


When attempting to access the Analytics Dashboard, the following error occurs.

State: HY000. Code: 10058. [NQODBC] [SQL_STATE: HY000] [nQSError: 10058] A general error has occurred. (HY000)
State: HY000. Code: 43113. [nQSError: 43113] Message returned from OBIS. (HY000)
State: HY000. Code: 17001. [nQSError: 17001] Oracle Error code: 3113, message: ORA-03113: end-of-file on communication channel Process ID: 7736 Session ID: 28 Serial number: 333 at OCI call OCIStmtFetch. (HY000)
State: HY000. Code: 17012. [nQSError: 17012] Bulk fetch failed. (HY000)


The issue can be reproduced at will with the following steps:

  1. Create a new P6 Analytics installation.
  2. Open the Main Dashboard in Analytics.
  3. Observe that two of the analyses are not working in the dashboard.




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