My Oracle Support Banner

Unable to Open the Image Using Item Image Button in the Screen (Doc ID 2497095.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Retail Store Inventory Management - Version 14.0 and later
Information in this document applies to any platform.

Symptoms

In Retail Store Inventory Management, users are unable to view the images attached to an item and facing below error message.

An image is not available for this item.


Steps to Reproduce:

Set CONFIG_SYSTEM.DISPLAY_ITEM_IMAGE_BUTTON table totrue.

1.  Create an item in Retail Merchandising System (RMS) and add Item image in RMS.
2.  Make sure the data is flown to Store Inventory Management(SIM) application. 
3.  Verify that there should be an record in ITEM_IMAGE table.
4.  Go to Item look up > Click Image button. Notice the above mentioned error is reported.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.