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How To Fully Deinstall GDM Of E611 For Installing GDM For E621? (Doc ID 2497218.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Agile Engineering Data Management - Version 6.2.0.0 and later
Information in this document applies to any platform.

Goal

customer has Problems with installing an update of OfficeSuite for e6.2.1:

customer  deinstalled the old OfficeSuite (GDM) of Agile e6.1.1 per System > Programs and Settings.
But after successful Installation of the new GDM for Agile e6.2.1 when he tries to open a Word doc out of Agile he gets the error message "OfficeSuite is not installed on this Client!".
Customer  could solve this Problem only by manually deleting all registry entries with "GDM" (e.g. "GDMTools").

Is there a Special cleanup tool from Oracle for fully cleaning the Workstation and registry for an update to new GDM or do you habe a description "how to"?
 

Solution

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In this Document
Goal
Solution


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