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Web Call Entry Does not Populate City Field After Searching on Fuzzy Call (Doc ID 2497512.1)

Last updated on MARCH 05, 2019

Applies to:

Oracle Utilities Network Management System - Version 2.3.0.2.0 to 2.4.0.0.0 [Release 2.3 to 2.4]
Oracle Network Management for Utilities - DMS - Version 2.3.0.2.0 to 2.4.0.0.0 [Release 2.3 to 2.4]
Information in this document applies to any platform.

Symptoms

On : 2.3.0.2.0 version, Web Call Entry

WCE not fully populating from Call History load

Complaint that not all information is populating in the main WCE screen when you load a call from the Call History screen for a fuzzy call.
 

Any field filled in for a fuzzy call should get populated when loading from Call History

The issue can be reproduced at will with the following steps:

  1. Launch Web Call Entry
  2. Place an All-Out FUZZY call with these values:
    Telephone: 800-555-1212
    Name: Ichabod Crane
    Address: 123 Headless Horseman LN
    City: Sleepy Hollow
    ZIP: 55555
  3. Submit the call.
    Remember the Call ID.
  4. Search by Call ID.
  5. In the Call History window, select the call you just placed.
  6. Press the "Load main Call Entry window using current data"

Only the Name and Address field get populated.
The Telephone, City and Zip fields are empty.

Cause

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In this Document
Symptoms
Cause
Solution
References


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