Duplicate Search on Book-In UI with Multi-byte Numeric char or Multi-byte Angle Bracket at Product Name (Doc ID 2499328.1)

Last updated on JULY 13, 2023

Applies to:

Symptoms

On Case Actions >> New screen, Duplicate Search by Product Name does not work if the Product Name has Multi-byte Numeric character at the end of Product Name or Multi-byte Angle Bracket character (＜) in somewhere in Product Name.

Steps to Repeat:
----------------------
1) Create a Console Product with a License having Trade Name with Multi-byte Numeric character at the end of the name.
For example, TEST-TRADE-００１ --- "００１" part must be multi-byte numeric char.
2) Create a new case by the created console product.
Case Form >> Products >> Product Name field has the license name.
3) Login to Argus Safety by another user account
and go to Case Actions >> New.
4) Without entering any data to any field at all, just click [Select] button at Product Name field.
Product Browser opens.
5) Search and select the console product created at step-1).
Close Product Browser by clicking [Select].
Control returns to Case Actions >> New screen.
6) Click [Search] button on Case Actions >> New screen.
--->
The case created at step-2) is not hit.

Additional Steps to Repeat:
--------------------------------------------
1) Create a new Product on Argus Console.
Trade Name J = TradeName＜TABLET＞

2) Create a new case by the console product.

3) Go to Case Actions >> New.
Search by specifying Product Name.
Searching by TradeName＜TABLET＞ ---> No hits
Searching by TradeName＜TABLET ----> No hits
Searching by TradeName%TABLET% ---> No hits
Searching by TradeName%TABLET ----> No hits
Searching by TradeName -----------> The case created at step-2) is hit

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.