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F5 Encrypted Cookies Loses Cookie Persistent Status and Logout Agile User (Doc ID 2499349.1)

Last updated on MAY 07, 2021

Applies to:

Oracle Agile Product Collaboration - Version 9.3.6.0 and later
Oracle Agile PLM Framework - Version 9.3.6.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
When user try to attach a file in Agile, the page gets refreshed and log out the user.

FACT
Issue occurs on clustered instance with Loadbalancer F5

EXPECTED BEHAVIOR
When user try to attach a file in Agile it should not get log out.

STEPS
The issue can be reproduced at will with the following steps:
1. Login to Agile PLM
2. Upload an attachment file to some object

Cause

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In this Document
Symptoms
Cause
Solution
References


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