Slow Bill Segment Search For Group Accounts
(Doc ID 2499469.1)
Last updated on OCTOBER 11, 2022
Applies to:
Oracle Utilities Customer Care and Billing - Version 2.6.0.1.0 and laterOracle Utilities Framework - Version 4.3.0.5.0 to 4.4.0.1.0 [Release 4.3 to 4.4]
Information in this document applies to any platform.
Symptoms
On : 2.6.0.1.0 version, BI - Billing
Slow Bill Segment search for group accounts
User noticed that the Bill Segment search window is quite slow when on a group account in CCB 2.6 compared to CCB 2.3. Although, 2.3 loaded up the search window much quicker; it was still slower to get a record loaded because 2.6 requires time to un-wrap the records before anything is clickable by user, which wasted 16.4 seconds.
Process 2.3 2.6
Load Search Window 12.1 sec 3.1 sec
Results Visible 4.7 sec 4 sec
Results Clickable n/a 16.4 sec
Total Time 16.8 sec 23.5 sec
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |