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Slow Bill Segment Search For Group Accounts (Doc ID 2499469.1)

Last updated on OCTOBER 24, 2019

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.6.0.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.6.0.1.0 version, BI - Billing

Slow Bill Segment search for group accounts

User noticed that the Bill Segment search window is quite slow when on a group account in CCB 2.6 compared to CCB 2.3. Although, 2.3 loaded up the search window much quicker; it was still slower to get a record loaded because 2.6 requires time to un-wrap the records before anything is clickable by user, which wasted 16.4 seconds.

Process 2.3 2.6

Load Search Window 12.1 sec 3.1 sec
Results Visible 4.7 sec 4 sec
Results Clickable n/a 16.4 sec
Total Time 16.8 sec 23.5 sec

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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