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Auto Resolution is not Working for Quantity Discrepancy (Doc ID 2499954.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Retail Invoice Matching - Version 16.0.1 and later
Information in this document applies to any platform.

Symptoms

Auto resolution is not working for quantity discrepancy.

Set Up quantity tolerance as, tolerance percentage - 0%, auto resolution - 1000000 (as infinite value). After executing automatch batch, some of the discrepant items updating to UNMTCH status.
Here, the item have 0 receiving in receipt. As per the above settings, all the discrepant items should fall in the above criteria and not able to resolve the discrepancies automatically.

Steps To Recreate :

   1. Set tolerance as : lower limit - 0, upper limit - 1000000, percentage - 0%, auto resolution - 1000000 (as infinite value), Reason code - CBQ.
   2. Create order and shipment. Here, at least one item is received as 0 qty in shipment.
   3. Create discrepant invoice which fall in above tolerance criteria.
   4. Run Automatch batch.

       Noticed that all the discrepant items should fall in the above criteria and not able to resolve the discrepancies automatically.

Cause

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In this Document
Symptoms
Cause
Solution
References


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